IT Service
Our experienced team with broad knowledge will be happy to support you with all inquiries regarding your IT landscape. Reliable, friendly and proactive, our landscape maintenance staff will keep your systems running smoothly.
Full IT service
You need reinforcement in your IT, but can’t find suitable specialists?
Use us as your external IT department and let us convince you of our comprehensive service!
Performance overview
-
24/7 monitoring
of all network & server components as well as your data backup -
Monthly updates
of network infrastructure, server operating systems & applications -
Proactive protection of your IT infrastructure
through security updates & hotfixes for critical threats -
Service Level Agreement
with reliable response times -
Private cloud in bitformer data center
Deployment of server applications and cloud services -
Central management of your PCs & notebooks
Keeps the most important applications up to date -
Support via remote maintenance & on site
Corrects reported malfunctions and problems -
Innovation recommendations
strategic recommendations for the development of the company
SLA & Maintenance Agreement
Put the regular work on your systems in reliable hands! As part of a maintenance agreement, we ensure that your systems are protected in the best possible way against robbery and attack, and that they are always at an up-to-date security level.
Thanks to our 24/7 system monitoring, possible errors are detected early and fixed by our support team; usually before you notice anything.
Our service levels reliably offer you the response times you need:
SERVICE LEVEL SILVER
availability by phone within business hours
maximum response time of 4 hours in the event of malfunctions that prevent operation
maximum response time of 8 hours for other faults
Monitoring of up to 20 systems
Monitoring: Automatic notification when warning thresholds are reached
Monitoring: automatic intervention when errors occur
24/7 on-call service (optional)
SERVICE LEVEL GOLD
availability by phone within business hours maximum response time of 2 hours for malfunctions that prevent operation
maximum response time of 8 hours for other faults
Monitoring of up to 50 systems
Monitoring: Automatic notification when warning thresholds are reached
Monitoring: automatic intervention when errors occur
24/7 on-call service (optional)
SERVICE LEVEL BRONZE
availability by phone within business hours
maximum response time of 8 hours in the event of malfunctions that prevent operation
maximum response time of 16 hours for other faults
Monitoring of up to 10 systems
Monitoring: Automatic notification when warning thresholds are reached
Monitoring: automatic intervention when errors occur